LeadAbroad is committed to transparent, clear and open communication with students, parents and educators. The Policies, Terms & Conditions outlined below apply to all summer 2019 programs. It is the responsibility each individual to check our website and this page for the most up to date information.
Updated: February 21, 2019
Use the links below to navigate this page. The ⇧ icon will return you to the top of this page.
1. Required Application Materials
2. Application Deadline
3. Late Applicants
4. Incomplete Applications
6. Pre-departure Requirements
7. Acceptance Timeline
8. Acceptance Waitlist
9. Acceptance Deferral
1. Program Fees & Tuition
2. Payment Schedule
3. Program Inclusions
4. Students Not Using Financial Aid
5. Students Using Financial Aid
6. Payment Plans
7. Waitlist Finance Policy
8. Voluntary Withdrawals
9. Refund Policies (Program Fees and Tuition Payments)
10. Program Cancellation
11. Change in Program Structure
12. Payment Methods
13. Financial Aid & Scholarships
14. Outstanding Balances & Late Fees
2. Communication Abroad
3. Arrival Guidelines
4. Return Transportation
5. Late Arrival/Early Departure
6. Family/Friends Visit Policy
8. Medical Insurance
9. Injury Abroad
11. Excursions & Activities
12. Housing Preferences
13. Housing Damages
14. Program Rules
15. Health & Safety
1. Equal Opportunity Policy & Special Accommodations
2. Oglethorpe University Policy Prohibiting Discrimination, Harassment & Retaliation
3. Intellectual Property Rights
4. Code of Conduct
5. Academic Honor Code
6. Course Preferences & Placement
8. Withdrawal Policy
9. Dismissal Policy
11. Transcripts & Credit Transfer
12. Audit Policy
13. Academic Appeal
⇧ A. Application Policies
⇧ 1. Required Application Materials
Applications will be reviewed upon receipt of the following items:
- LeadAbroad online application form
- $100 application fee (applied to program fees)
- $400 program deposit (applied to program fees)
- Official copy of your most recent transcript (for programs carrying academic credit only)
- Resume (for PRO Barcelona only)
Completed applications must be submitted online.
Official transcripts must be sent to Oglethorpe University electronically via your school’s transcript delivery service. If your school does not use an automatic delivery service, official transcripts can be sent to firstname.lastname@example.org or via mail to the following address:
Office of Admission
4484 Peachtree Rd NE
Atlanta, GA 30319
⇧ 2. Application Deadline
LeadAbroad does not have an official deadline for applications. However, once a program has reached enrollment capacity, applications will close. If you apply for a program after it has reached capacity, you will be placed on the wait list. For our wait list policy, please refer to the Acceptance Wait List and Wait List Finance Policy sections.
⇧ 3. Late Applicants
Students who apply for a program within 60 days of departure may be subject to additional program fees. All payments will be due according to an abbreviated schedule. See Payments section for more information. Because pre-departure forms are due between 30 and 60 days before departure, late applicants are required to submit all forms and documents within two weeks of acceptance.
⇧ 4. Incomplete Applications
Incomplete applications (i.e. fees are not paid, required application documents are missing, etc.) will be considered pending and held up to 30 days for completion. Applications that can no longer be held will expire and require a $100 reactivation fee and updated application information. Reactivation is only applicable to the same program term and subject to availability. Reactivated applications will be subject to current pricing at the date of reactivation. Any terms or pricing connected with the original application may be forfeited.
⇧ 5. Eligibility
Students must meet the stated program requirements for the program for which they are applying. Students must also have at least a 2.0 cumulative GPA to be accepted into programs.
If, at the time of application, a student has a GPA:
- Above 2.5 – application will be reviewed and no additional documentation is necessary.
- Between 2.0-2.49 – application will be reviewed; however, an additional transcript will be required prior to departure to prove his/her cumulative GPA remained above 2.0 during their spring semester. **
- Below a 2.0 (fall applicant) – application will be deferred; however, a student can resubmit their fall transcript in December for consideration if above a 2.0.
- Below a 2.0 (spring applicant) – application will be denied and program deposit will be refunded.
**Students with a GPA below a 2.5 need to review the acceptance deferral and refund for ineligibility section of the prior to March 1.
⇧ 6. Pre-departure Requirements
All applicants are required to submit additional information as part of the pre-departure process. This may include documents and online forms. All pre-departure documents and forms are due between 30 and 60 days before departure or stated due date. Individual exceptions will be made for students accepted late to the program. If your documents and forms are not received on time, you may delay or forfeit your participation in the program.
⇧ 7. Acceptance Timeline
Applications for summer programs are released approximately 12 months in advance of departure with the first round of acceptances in early October. Students who apply after the first round of acceptances can typically expect an acceptance decision within two weeks of submitting a complete application. Students will not receive an acceptance decision until all required application materials are submitted.
⇧ 8. Acceptance Waitlist
If, at the time of application, the student’s preferred program is full, a student will receive an email informing them of the situation. At this time the student will be able to:
- Retract their application and deposit for a full refund (minus any credit card fees, if applicable)
- Move their application to another program that has availability
- Opt into a waitlist for their program
Students who choose to join the waitlist will receive a weekly update regarding their status and an opportunity to move to another program or retract their application. Please review the Waitlist Financial Policies for more details regarding payments.
At any point while on the waitlist, the student may notify LeadAbroad that they no longer want to be on the waitlist and receive a refund for all program fee/tuition funds except for credit card fees. The student must notify LeadAbroad of their wish to be removed from the waitlist before LeadAbroad notifies the student that a spot has become available.
For LEAD, DIRECT and PRO programs, if a spot becomes available, the student is automatically accepted. Standard refund and deferral policies apply. Flights and add on payments are always non-refundable.
For GO programs, the waitlist procedure will follow these steps:
- If a spot opens up and the student is able to take two of his/her top four course choices, the student is automatically accepted to the program. Standard refund and deferral policies apply.
- If a spot opens up and the student is able to take zero or one of his/her top four course choices, then the student has 48 hours to accept or decline the spot.
- If the student accepts the spot, they have a confirmed spot on the program in the specified courses and all standard refund and deferral policies apply.
- If the student declines the spot, they will be removed from the waitlist and will receive all program fee/tuition funds except for credit card fees. Flights and add on payments are always non-refundable.
⇧ 9. Acceptance Deferral
Students can choose to defer their acceptance to a LeadAbroad program to the following summer only if notice of their deferment is communicated at least 90 days prior to departure. All funds paid to LeadAbroad – less amounts committed to 3rd Party vendors, application fee ($100) and deposit ($400) – will roll over to the following year. The student will be responsible for paying the difference between their rollover balance and new program’s cost. Once fees are rolled over to the following year, they are no longer refundable for any reason.
For those students who need to defer within 90 days of the program start for academic or health reasons only, please refer to our refund policies.
Eligible students must complete a deferment form that must also be countersigned by LeadAbroad to become valid and confirm availability of any deferred monies.
For any students who defer monies to a future year, a new application, application fee ($100) and deposit ($400) will be required for the following year’s program.
Under no circumstances are deferral monies to be refunded. These funds are only available to be credited towards the cost of a LeadAbroad program during the following year. If not used in the following year, these credits will expire and no monies will be refunded. Credits may only be used to pay for program and tuition costs.
The cost of the future program selected may be different from the approved deferral balance. If the cost of the program is higher than the deferral balance, the student is responsible for paying the difference between the deferral balance and the program cost. If the cost of the program is lower than the deferral balance, the student will not receive a refund for the difference.
The deferred amount will be applied to the final installment payment(s) for the new program.
Deferrals are only valid and binding if a Deferral Agreement provided by LeadAbroad is signed by both the student and LeadAbroad’s CEO or CFO.
⇧ B. Payment Policies
⇧ 1. Program Fees & Tuition
Prices for summer 2020:
|LEAD Cape Town||$4,500||$3,400||$7,900|
|DIRECT Cape Town||$2,900||$–||$2,900|
|DIRECT Greece Session 1||$3,300||$–||$3,300|
|DIRECT Greece Session 2||$3,000||$–||$3,000|
|PRO Costa Rica Session 1||$3,700||$–||$3,700|
|PRO Costa Rica Session 2||$3,400||$–||$3,400|
⇧ 2. Payment Schedule
- Payment 1: Application fee + Deposit
- Due with application (application fee + deposit)
- Payment 2: Program fee installment
- Due the earlier of 30 days after official acceptance or March 15
- Payment 3: Program fee installment
- Amount varies by program
- Due the earlier of 90 days after official acceptance or April 15
- Payment 4: Program fee installment or tuition fees
- For-credit program tuition fees: $1,700 (1 course), $3,400 (2 courses)
- Program fee installment: $1,600 for PRO Barcelona only
- Due the earlier of 120 days after official acceptance or May 1
For applications after March 15, Payment is due immediately following acceptance and a program spot is not guaranteed until Payment 2 is completed.
The final deadline for all payments regardless of purchase date is 15 days before program departure. Failure to pay in full by this deadline may result in removal from the program without a refund and student will be accountable for expenses already incurred by LeadAbroad on their behalf at the discretion of LeadAbroad.
*Prices and dates are subject to change without notice.
⇧ 3. Program Inclusions
Program fees for each LeadAbroad program will cover certain costs. For program and location specifics, please check the costs of your program. Generally, the following services are included in the program fee:
- Pre-departure support
- Online orientation
- Personal assistance
- Transient student registration facilitation
- Flight recommendations and group flight options
- Parental communication and support
- Some meals (check specific program)
- All service projects and cultural tours
- All program related excursions and adventure activities
- LeadAbroad certificate
- City tour
- International medical insurance
- Transfers to/from airport abroad (if on the recommended itinerary)
- Emergency assistance
After Students Return Home:
- Leadership opportunities with LeadAbroad on campus
- Internship positions abroad
- Resume assistance and references for internships, jobs and positions on campus
- LinkedIn networking group
- Young alumni events
These fees do not include: Other university fees, transcript fees, class tour pass (only specific classes), international airfare, passport fees, visa fees, telephone calls and internet, additional personal travel, textbooks and any personal items. Tuition is a separate charge as listed in the Program Fees & Tuition section.
⇧ 4. Student Not Using Financial Aid
Any student that has not submitted payment within 15 days of departure may be withdrawn from their program for non-payment without a refund (please see Outstanding Balances section for more information). Additionally, the student will be held accountable for expenses already incurred by LeadAbroad on their behalf.
⇧ 5. Student Using Financial Aid
If you are interested in, or planning on, using financial aid, please indicate this on the financial aid form or email us at info@LeadAbroad.com.
Failure to secure funding does not release a student from their payment obligations. LeadAbroad reserves the right to invoice the student for expenses already incurred by LeadAbroad on their behalf.
If financial aid funding is not secured by student and remitted to LeadAbroad by the above deadlines, a guarantee letter from the lender must be provided to LeadAbroad by 30 days from the start of their program. Please contact info@LeadAbroad.com if you require a form for your lender.
⇧ 6. Payment Plans
Payment Plans may be available for students who are unable to meet the payment schedules above. Please email info@LeadAbroad.com to discuss options. Upon review and approval by LeadAbroad staff, students are required to meet the approved alternative financial deadlines. All payments must be submitted by the final due date for the student’s specific program. Any student who is not paid in full by agreed upon schedule will be subject to late fees and/or may be withdrawn from the program for non-payment.
⇧ 7. Waitlist Finance Policy
If a student is placed on a program wait list (see Acceptance Waitlist), the student will make program payments as if they were accepted. Failure to make timely payments could impact a student’s place on the waitlist. If a student is unable to receive a spot on the program, all fees will be refunded except for credit card fees (if applicable). If a spot becomes available but the student chooses not to accept it, standard refund and deferral policies apply.
⇧ 8. Voluntary Withdrawal
Any student who wishes to withdraw from a program must submit a request in writing to info@LeadAbroad.com and formally complete the withdrawal process. To receive a refund (if applicable), students must complete the withdrawal form. Verbal, text message/SMS or any other form of notification will not be accepted. Once a withdrawal notification has been received, LeadAbroad will acknowledge receipt of notification by sending withdrawal form e-mail to the student.
Signing and returning all documents is the student’s responsibility. If you fail to return the documents after repeated notification (email or call), you will be deemed withdrawn and will not be eligible for any refund.
⇧ 9. Refund Policies (Program Fees and Tuition Payments)
LeadAbroad’s refund policy is intended to provide transparent communication allowing students and families to make educated decisions. The refund policies below apply to program fees and tuition payments. Alternative payment arrangements (financial aid, payment plans, etc.) do not exempt you from this policy.
All other payments including flight payments are non-refundable.
Refund Schedule (Program Fees and Tuition Payments)
- Withdrawal before THE EARLIER OF 30 days after program acceptance OR January 1 (12:00 a.m. EST): All payments except $100 application fee are refunded.
- Withdrawal on or after January 1 but before February 1 (12:00 a.m. eastern standard time): All payments except for $500 are refunded.
- Withdrawal on or after February 1 but before March 1 (12:00 a.m. eastern standard time): All payments except $2,000 are refunded.
- If a student withdraws from the program on or after March 1 (12:00 a.m. eastern time): No refund.
- The above deadlines apply regardless of the student application acceptance date or date any prior, current or future payments are made.
Refunds/Deferrals for Illness (personal and family)
If a student has a health issue that renders them unable to travel, a student can submit a medical withdrawal form. If approved, a refund will be provided for all monies not already paid to third party vendors less the application fee ($100), deposit ($400) and an administrative fee (10% of program fees). Or a student can choose to defer all funds towards a trip in the following year (see Acceptance Deferral) less the application fee ($100) and deposit ($400). Students must elect their choice in writing. Please request a form by emailing info@LeadAbroad.com.
If a student has an immediate family member (defined here as father, mother, sibling, legal guardian, spouse or child) who experiences a significant health issue and consequently the student chooses not to attend their trip, a medical withdrawal form must be completed on their behalf. If approved, deferral will be provided for all monies not already paid to third party vendors less the application fee ($100), deposit ($400) and an administrative fee (10% of program fees), towards a trip in the following year (see Acceptance Deferral).
Refunds for Ineligibility
If a student becomes ineligible after they are accepted but prior to departure due to disciplinary, behavioral or any other reason that makes them unqualified to participate in the program, refunds will be provided for amounts paid over $1,500.
If a student becomes ineligible for their program due to a low GPA (not a 2.0 or above by the end of spring semester), they can either request a refund according to the Refund Schedule or they can choose to defer their existing payments to a program scheduled for the following summer less amounts committed to 3rd party vendors on the student’s behalf, their application fee ($100), deposit ($400) and an administrative fee (10% of program fees) (see Acceptance Deferral). If the student does not meet the GPA requirement for the following summer, no refund or additional deferral will be provided.
As a reminder, in accordance with our Refund Schedule, no refunds will be provided if a student becomes ineligible after March 1.
If a student is not accepted into the program at the time of application, a full refund of funds paid (less credit card fees, if applicable) will be granted.
⇧ 10. Program Cancellation
If the program is cancelled due to the State Department elevating the program country to a Level Four or other similar warnings are issued, all monies not already dispersed to third parties on behalf of the student will be refunded to each student. LeadAbroad will use its direct observation, US Department of State recommendations, Overseas Security Advisory Council, WHO reports, local partners and expert consultation to inform its decision. However, LeadAbroad will unilaterally decide whether a program location has become unsafe and will be cancelled.
If any emergency, weather delay or other situation leads to a delay in a departure from or return to the US, the student is responsible for normal living expenses for the additional time spent in the U.S. or abroad and for penalties or costs related to changed airline tickets.
⇧ 11. Change in Program Structure
LeadAbroad reserves the right to make cancellations, changes or substitutions in the program at any time because of emergency, changed conditions or LeadAbroad’s determination, in its sole discretion, that such changes or substitutions are in the best interest of the program or its participants. Refunds or reduction in fees will not apply to such changes as long as the new arrangements are similar to the plan originally communicated. It is LeadAbroad’s sole discretion to decide level of similarity.
⇧ 12. Payment Methods
Payments to LeadAbroad can be made via electronic check or credit card on our website only. Cash, paper check, money order or any other form of payment will not be accepted.
LeadAbroad will charge a $50 fee for bounced checks.
LeadAbroad only accepts Visa, MasterCard and Discover. A 4% processing fee will be assessed to all credit card payments. Processing fees will be charged to the credit card being used at the time payment is made.
No fees are charged for payment by electronic check.
Please note that all non-program and tuition payments are non-refundable. This includes but is not limited to flights, add-on trips and cellphones. Refund schedules for program and tuition payments can be found under the heading Refund Policies on this page.
⇧ 13. Financial Aid & Scholarships
The LeadAbroad team strongly believes that international experiences should be made available to as many qualified students as possible. Therefore, we will provide numerous scholarships to students on our programs. In addition, there are a wide variety of scholarships available through national organizations as well as universities. All LeadAbroad scholarship applications must be submitted online with all requirements completed by the applicable deadline.
Students wishing to use financial aid must indicate their arrangements by completing the financial aid form. Please email info@LeadAbroad.com any special circumstances.
⇧ 14. Outstanding Balances & Late Fees
Students who have not paid in full by the assigned due date will be subject to a late fee for each individual installment due unless an alternative payment structure has been authorized in writing by LeadAbroad. The late fees are structured as follows:
|Payment Timing||Late Fee|
|Past Due Date||$100|
|Each additional week past due date||1% of installment (in addition to $100)|
For example, if a $1,500 balance was due on February 1, here are four scenarios:
Paid on Feb 1 – No fee
Paid on Feb 5 – $100 late fee
Paid on Feb 9 – $115 late fee ($100 + 1% x $1,500)
Paid on Mar 1 -$160 late fee ($100 + 4% x $1,500)
Students who have made payment arrangements in writing with LeadAbroad, including financial aid and/or payment plan arrangements, who fail to pay per the terms of the agreement will also be subject to the above late fee penalties.
Any student that has not submitted payment and/or valid financial aid forms by their due dates may be withdrawn from their program for non-payment. Should a non-payment withdrawal occur, the student would be held accountable for expenses already incurred by LeadAbroad on their behalf.
Students who have not paid in full but have arrived onsite will not be permitted to participate in any program related activity. This includes removal from airport transfers/other transportation, classes, excursions/activities and housing abroad. Said student will also forfeit all refundable deposits. In addition, any transcripts will be withheld from the student until any outstanding balance is paid in full.
LeadAbroad reserves the right to transfer any outstanding balance to a collections agency authorized for collection by LeadAbroad, which will affect the credit rating of the student and will cause additional collections fees to be assessed.
⇧ C. International Program Policies
⇧ 1. Passports
You must have a valid passport and applicable documents prior to departure and should secure all documents in a locked safe or bag while in country. Students should keep their passport in a secure place at their accommodation and not carry it while touring the city; however, it is important for students to have a valid form of identification on them at all times, such as a driver’s license.
LeadAbroad will provide general instructions on obtaining the documents; however, it is ultimately the student’s responsibility to research specific requirements for his/her destination. As a general guideline, a student should consider renewing his/her passport if it expires within the year they are traveling. Non-U.S. citizens are also responsible for following the requirements for obtaining the appropriate visa. Students who fail to comply with international immigration requirements may be dismissed from their program due to the inability to enter the program country.
⇧ 2. Communication Abroad
LeadAbroad requires students to have cell phones while abroad for risk management purposes. Students can:
- Bring an unlocked phone and buy a local SIM card
- Add an international package to current phone plan
- Rent/buy a local cell phone
With Wi-Fi readily available in most program locations, you are encouraged to utilize internet texting apps (iMessage for iPhone to iPhone, Groupme, WhatsApp, Google Hangouts) to communicate with program staff and family and friends at home.
In addition, we integrate technology into our communications and risk management strategy to keep students safe. Therefore, we require students to download the following applications on their phone prior to departure:
- Find my Friends
- State Department
⇧ 3. Arrival Guidelines
All students arriving on the group flight arranged by LeadAbroad or within the designated group arrival timeframe will be greeted at the airport and transported to the accommodations. If the group flight is delayed, LeadAbroad staff will still greet and transport the students to the accommodations. For students who were scheduled to arrive within the group arrival timeframe but whose flight is delayed, LeadAbroad will assist in arranging alternative transportation; however, students may be required to pay for this transportation. Students who are scheduled to arrive outside of the group arrival timeframe are responsible for their own transportation.
For LEAD and DIRECT programs, all students will be greeted by LeadAbroad staff or guide at the airport on arrival day.
For GO and PRO programs, only students arriving in the group arrival timeframe will be greeted by LeadAbroad staff or local guides.
Students arriving prior to the program arrival date are responsible for securing and paying for their own airport transportation and accommodation until the program arrival date. Students arriving after the program arrival date are responsible for their own transportation to the accommodations.
⇧ 4. Return Transportation
LeadAbroad will arrange transportation to the airport from the accommodations for students who purchased the group flight through LeadAbroad or who are departing in the window of time outlined under the flight section of the program.
If any emergency, weather delay or other unavoidable situation leads to a delay in a student’s departure, the student is responsible for all living costs for the additional time spent abroad and for penalties or costs related to changed airline tickets.
⇧ 5. Late Arrival/Early Departure
Students are required to be present for the entire program. If there is a very special circumstance, a student can submit a written request for a late arrival or early departure no later than 90 days prior to departure. Only the director of programming, in conjunction with academic faculty, can authorize late arrival or early departure from the program. Even if a late arrival is approved, the student’s participation grade could be impacted depending on their course’s attendance policy. Students are responsible for reviewing the attendance policies of their courses prior to departure and with their instructor.
⇧ 6. Family/Friends Visitation
Parents can sign students out during the program. Adult relatives and/or close family friends who are visiting can also sign students out with the permission of the parents.
- On a program where a rule of three or buddy system is required, the note from parents must recognize that LeadAbroad requires students to always be with other program participants. A parent’s decision to forego this rule removes LeadAbroad’s responsibility for the student while they are signed out.
- Letters can be sent to info@LeadAbroad.com.
- If a student is in a group of two or three (depending on program regulations) and would like to meet up with friends or family, prior approval and letter from parents is not required.
- On GO programs, students can meet up with friends and family at their will. If students are staying off campus with friends or family overnight during the week, parents must submit a note informing the program director that they are aware that their child is staying off campus and with whom.
⇧ 7. Orientation
Onsite orientation is mandatory for all program participants. Failure to attend onsite orientation may lead to disciplinary action. Prior to onsite orientation, students are required to watch the online orientation videos and be familiar with all orientation materials.
⇧ 8. Medical Insurance
LeadAbroad supplies international medical insurance for all students at no additional cost. The details of this policy will be provided during the student’s orientation program. Participants should review the policy to be fully aware of the details. If students are injured or ill while abroad and need medical attention, they will have to pay for the treatment upfront, and, if covered, the insurance company will reimburse it after submitting claim forms. Additionally, it is important to note there is a difference between medical and travel insurance. LeadAbroad does not provide travel insurance.
To submit a claim, please email info@LeadAbroad.com for a claim form.
⇧ 9. Injury and Illness Abroad
If a student sustains an injury abroad that makes it impossible for them to carry on with the program itinerary and/or the staff feel that they cannot provide the appropriate support to the student, the program director could dismiss the student from the program. In these cases, LeadAbroad will work with the student and faculty member to identify how to best proceed with the course or if a W is more appropriate. If the student remains on the program with an injury any additional expenses for special accommodations will be the sole responsibility of the student including, but not limited to, special transportation, different accommodations and additional guide support.
If a student becomes ill abroad, LeadAbroad staff will escort them to the hospital to ensure they receive appropriate medical care. If the student is diagnosed with a condition that is highly contagious, LeadAbroad will assist moving the student into a private accommodations in order to keep them comfortable and the other program participants safe. In these cases, any additional fees incurred for being in quarantine will be the responsibility of the student. If a student is not cleared to travel due to their illness, LeadAbroad will work the student’s emergency contact to identify the best way to keep them safe and comfortable while they heal or in rare cases request the emergency contact to come to the program city to assist the student. On programs that travel to multiple cities, students and parents need to be aware that LeadAbroad program staff are required to continue on with the program group and are unable to stay behind with the sick student. Our team is committed to creating a plan to help support the family in these rare circumstances.
⇧ 10. Immunizations
Though our program countries do not require immunizations to enter the country, consistent with the requirements of the Georgia Board of Regents, the following vaccinations are required for all students enrolled in LeadAbroad.
- Measles, Mumps and Rubella (MMR) 2 doses
- Tetanus or Diphtheria (Tdap or Td) must be up to date
- Hepatitis B series
- Varicella (Chicken Pox) 2 doses or date of disease
If a student has a religious or other personal objection to our immunization policy, or wishes to be exempt for another reason, you must indicate this on your health form.
Students filing an exemption to the immunization policy will not be allowed to stay at the LeadAbroad accommodations or participate in program activities if an outbreak of any preventable disease occurs on or near our international campus/program accommodations. No academic or financial accommodations will be made in this situation.
⇧ 11. Excursions & Activities
LeadAbroad organizes excursions and activities outside of the classroom for all programs with some included in the program fee and others requiring additional payment. For excursions and activities that are included in the cost of the program, students must follow all program rules regarding attendance and adherence to the itinerary. For optional events requiring additional payment, students must pay the announced fee in full before the start date of the event. Some optional events will require payment prior to departure for the program country. Failure to comply with these policies could lead to loss of privilege to participate. All activities and excursions are non-refundable.
In the event you become detached from the group due to your failure to meet the group at a designated time, whether such time is set forth in the Itinerary or as modified by LeadAbroad staff, you will bear all responsibility and costs associated with reuniting with the group at its next available destination.
⇧ 12. Housing Preferences
LeadAbroad cannot guarantee placement into any particular room type or with a requested roommate; however, roommate requests will be honored if possible. Roommate requests are valid only on pre-departure forms due 60 days prior to departure and will not be honored if communicated verbally, via text, email or any other means of communication. Requests submitted after pre-departure forms are due will not be honored. Students are not permitted to change rooms or roommates at any time during the duration of the program.
In accordance with Oglethorpe University’s student housing policy, any student of a non-traditional age (over 22 years of age) may be subject to special approval by the Dean of Students and LeadAbroad. In addition, they may be subject to a supplemental housing fee.
⇧ 13. Housing Damages
Students are responsible to the hotel or dorm, in each host city, for any damages to the property. Students will not be permitted to check out of the hotel or dorm until all damages are paid. If it is not possible for the hotel to complete room checks prior to departure, fees must be submitted within 14 days of notification. Failure to submit payment could result in withholding the student’s transcript or involving a collection agency.
⇧ 14. Program Rules
LeadAbroad has created rules that are designed to help minimize risks and keep students safe. Participants are responsible for being familiar with the rules and host country’s laws.
In keeping with the core values of Oglethorpe University and LeadAbroad, participants are required to:
- Uphold the local laws of the host country
- Actively participate in the program, which includes, but is not limited to attending required program activities and following your class attendance policy (see below for more on class attendance)
- Abstain from the usage, distribution or possession of drugs including but not limited to marijuana, cocaine and ecstasy
- Abstain from the abuse of prescription medication, which includes, but is not limited to:
- consuming a prescription medication not prescribed to you
- mixing your prescription medications with alcohol
- consuming more than your prescribed amount
- Respect the well-being, rights and property of others. Disrespectful behaviors include but are not limited to:
- verbal or physical abuse of others
- harassment or threats of any kind – physical, emotional, sexual, verbal
- theft or destruction of others’ property
- Abstain from excessive drinking, which is defined as an alcohol consumption level that results in:
- loud, disruptive, or offensive behavior, according to U.S. or local norms
- destruction of property or abusive behavior
- endangerment of self or of others
- missing class or being unable to participate fully in the program
- any other behavior that is misaligned with the core values of LeadAbroad, Oglethorpe University or the host country
- Abstain from drinking alcohol on program buses
- Abstain from the possession or use of firearms, weapons, ammunition, explosives or fireworks
- Pay in full for any charges accrued during the program for services or damages prior to checkout
- Follow the sign in/out rules of their program city
- Obey the rules of the program’s accommodations
- Abstain from having overnight guests at the student accommodations
- Abstain from renting motorized road vehicles
- Abstain from having any voluntary medical procedure while on the program (LeadAbroad has sole discretion to define what is a non-essential medical procedure)
- Abstain from the usage of tobacco, e-cigarettes or vaping during program activities, class, on program transportation and/or in the accommodations. If a student is found using tobacco, e-cigarettes, etc. in one of these environments, their cigarettes, e-cigarettes and/or similar product will be confiscated and held until the end of the program.
LeadAbroad is committed to the academic integrity of our programs. All students participating in a for credit program (LEAD and GO) will be subject to academic and programmatic consequences for missing class. Excused absences are approved only if the student has a doctor’s note that includes the diagnosis and confirmation that the student needed to be seen immediately or a note from the program staff verifying a medical or personal emergency with the student.
Unexcused absences will impact a student’s final grade in the course. Refer to your course syllabi for specifics regarding how absences will impact your participation and final grade.
Programmatically, if a student misses 15% of their classes (for a traditional class this is 3 absences) a notification will be sent to them and their emergency contact letting them know that they are on probation. More than 20% of program (or more than 4 traditional classes) will result in dismissal and an automatic failing grade. Please note that if you are in a tour class that only meets twice a week, 20% of the class is two classes.
Personal travel or any delays caused by travel is not an accused absence. Students should review their course syllabi and reach out to LeadAbroad to confirm their class schedule before booking any personal travel.
Location Specific Rules
In addition to the program rules, students must also abide by the location specific rules and those of their accommodation. This information will be available during the pre-departure orientation and upon arrival.
Alcohol at accommodations
Generally, alcohol is not allowed in any dorm or student residence (GO programs). Responsible drinking is permitted at hotels and apartments (LEAD/DIRECT/PRO programs).
Dorms and student residences could charge a fine for lost keys/student IDs.
Students should be respectful of others on the property and the staff. Noise violations will fall under the program accommodation’s rules.
Students are not allowed to change roommates once assigned. If there is a situation that cannot be resolved independently, students should inform the program director who will facilitate mediation.
In the rare situation that mediation is considered unsuccessful, a student can choose to move out of their room by purchasing a new room in the same facility. The additional costs of the room will be the responsibility of the student and paid directly to the vendor or hotel. Students will not be refunded for their accommodation cost paid to LeadAbroad.
Respect to locals
Students need to be aware that the etiquette in another country might differ from their norm; however, it is very important that they remember that we are guests. Any form of disrespect to locals or program vendors will not be tolerated.
Violation of any of the above could result in dismissal from the program.
The program director is responsible for evaluating all alleged incidents. If the program director witnesses or hears of a student breaking a rule, they will investigate the situation by talking to the student directly about the alleged misconduct and interview other involved parties, if necessary. If the student did break a rule, it will be up to the discretion of the program director, with the support of LeadAbroad’s Risk Management Team, to determine the consequences for the misconduct.
Consequences could include:
- Verbal warning
- Formal written warning emailed to student
- A fine for damages caused to property and/or another individual
- Education and/or counseling
- Parental notification
- Program probation
- Dismissal from program
If at anytime, the Program Director feels that they can no longer keep the student safe because of their disregard of program rules, the program director can dismiss the student from the program.
If a student is dismissed from the program, they will receive a written notice outlining the violation(s) and be asked to vacate the property within 24 hours. In addition, students who are dismissed from the program will receive a “WF” (withdrawal fail) for the course(s). As stated in Section 2.2 of the Participant Agreement, ‘if Participant is dismissed from the Program, Participant agrees to be sent home with no refund of fees and agrees to be solely responsible for all costs and expenses associated with Participant’s return home.’
Student Disciplinary Actions Upon Return
It is important for students to know that some conduct violations, such as cheating, drug use and harassment of others could also be reported back to a student’s home university if Oglethorpe’s Chief Conduct Officer and/or LeadAbroad find it appropriate.
⇧ 15. Health & Safety
Student safety is our number priority at all times. The LeadAbroad team takes a proactive approach to safety. Our thorough procedures focus on assessment, education, security, ongoing monitoring, emergency response and communication.
Assessment: Our team spends months on the ground researching locations, interviewing partners and deciding on the best and safest itinerary.
Education: LeadAbroad staff makes it a priority to be informed and educated about safety and each member is CPR and First Aid certified We also educate our students to ensure they are prepared for travel abroad through online orientation prior to departure and a detailed safety orientation on day one.
Security Measures: Our students are required to follow certain security precautions designed to minimize potentially dangerous situations. Every individual is registered with the US embassy. On LEAD and DIRECT programs, students are required to stay in groups of 2 or 3 and sign out whenever they are leaving our accommodation. On GO and PRO programs, we recommend that students explore the city in groups for added safety. Students on GO and PRO programs are also required to sign out when leaving the program city.
Ongoing Monitoring: Our domestic and international teams are constantly monitoring current events and the U.S. State Department’s travel advisory. LeadAbroad is accessible 24 hours a day via email (info@LeadAbroad.com) and phone (404.720.5657).
Emergency Response Protocol: We are prepared in the case of an emergency with a detailed action plan. We understand whom to contact in any situation and each student will receive an emergency information card to keep with them at all times. Should parents need to contact LeadAbroad in case of an emergency in the U.S. or abroad, please call 404.720.5657 and dial extension 710 for the emergency hotline.
Follow-up Communication: Clear, open communication is a key component of our philosophy. We will also be appropriately transparent and forthcoming regarding any issue, whether we are communicating with students, parents, faculty or insurance providers.
⇧ D. Academic Policies
⇧ 1. Equal Opportunity Policy & Special Accommodations
Oglethorpe University is an equal opportunity educational institution. Faculty, staff and students are admitted, employed and treated without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state or local law. Oglethorpe University complies with Title IX of the Education Amendments of 1972, Titles VI and VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, Sections 503/504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) Amendments Act (ADAAA) of 2008, as well as other applicable federal, state and local laws.
All LeadAbroad programs attempt to be inclusive and respectful of the academic needs, backgrounds and experiences of all its students. Any participant who needs alternate accommodation or other assistance in a course must contact LeadAbroad, in writing, at least 90 days before the program begins. LeadAbroad cannot guarantee that late requests will be honored.
If a student arrives in country and claims a learning disability, the student may be asked to submit copies of any written requests, but LeadAbroad is under no obligation to modify existing curricula, criteria, syllabi or itineraries.
⇧ 2. Oglethorpe University Policy Prohibiting Discrimination, Harassment & Retaliation
Oglethorpe University values the dignity of the individual, human diversity and an appropriate decorum for members of the campus community. Discriminatory or harassing behavior is indefensible as it makes the work, study or living environment hostile, intimidating, injurious or demeaning.
It is the policy of the University that all members of Oglethorpe community are able to work, study, participate in activities and live on a campus free of unwarranted harassment in the form of oral, written, graphic or physical conduct which personally frightens, intimidates, injures or demeans another individual. Harassment directed against an individual or group that is based on race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state or local law is prohibited. At a minimum, the term harassment as used in the policy includes:
- Offensive remarks, comments, jokes, slurs or verbal conduct pertaining to an individual’s personal characteristics or those of a group.
- Offensive pictures, drawings, photographs, figurines or other graphic images, conduct or communications including e-mail, text messages, postings, faxes, documents or copies pertaining to an individual’s personal characteristics or those of a group.
- Offensive sexual remarks, sexual advances or requests for sexual favors
- Offensive physical conduct including touching and gestures
Sexual misconduct, harassment and assault are addressed in a separate policy; please reference the Oglethorpe University Bulletin here.
Retaliation, which includes threatening an individual or taking any adverse action against an individual for reporting a possible violation of this policy or participating in an investigation conducted under this policy, is absolutely prohibited.
Members of the faculty are also covered by this policy and are prohibited from engaging in any form of harassing, discriminatory or retaliatory conduct. No member of the faculty has the authority to suggest to any student that the student’s evaluation or grading would be affected by the student entering into (or refusing to enter into) a personal relationship with the faculty member or for tolerating (or refusing to tolerate) conduct or communication that might violate this policy. Such behavior is a direct violation of this policy.
⇧ 3. Intellectual Property Rights
Oglethorpe University believes that the public interest is best served by creating an intellectual environment whereby creative efforts and innovations can be encouraged and rewarded, while still retaining for the University and its learning communities reasonable access to, and use of, the intellectual property for whose creation the University has provided assistance. The University supports the development, production and dissemination of intellectual property by its faculty members, staff and students. (Oglethorpe University Bulletin)
⇧ 5. Academic Honor Code
Our honor code is an academic one. The code proscribes cheating as an umbrella that all academic malfeasance falls. Cheating is any willful activity impacting or connected to the academic enterprise and involving the use of deceit or fraud in order to attempt to secure an unfair advantage for oneself or others or to attempt to cause an unfair disadvantage to others. Cheating undermines our community’s confidence in the honorable state to which we aspire.
Examples of cheating include but are not limited to:
- The unauthorized possession or use of notes, texts, electronic devices (including, for example, computers and mobile phones), online materials or other such unauthorized materials/devices in fulfillment (or in an attempt at fulfillment) of course requirements.
- Copying another person’s work or participation in such an effort.
- An attempt or participation in an attempt to fulfill the requirements of a course with work other than one’s original work for that course.
- Forging or deliberately misrepresenting data or results
- Obtaining or offering either for profit or free charge materials one might submit (or has submitted) for academic credit. This includes uploading course materials to online sites devoted, in whole or in part, to aiding and abetting cheating under the guise of providing “study aids.” There is no prohibition concerning uploading exemplars of one’s work to one’s personal website or to departmental, divisional, University or professional society websites for purposes of publicity, praise, examination or review by potential employers, graduate school admissions committees, etc.
- Violating the specific directions concerning the operation of the honor code in relation to a particular assignment.
- Making unauthorized copies of graded work for future distribution.
- Claiming credit for a group project to which one did not contribute.
- Plagiarism, which includes representing someone else’s words, ideas, data or original research as one’s own and in general failing to footnote or otherwise acknowledge the source of such work.
- Lying, such as: Lying about the reason for an absence to avoid a punitive attendance penalty or to receive an extension on an exam or on a paper’s due date
- Stealing, such as: Stealing another’s work so that he/she may not submit it or so that work can be illicitly shared; stealing devices and materials (such as computers, calculators, textbooks, notebooks and software) used in whole or part to support the academic enterprise.
- Fraudulent interaction on the part of students with the honor council, such as: Willfully refusing to testify after have been duly summoned; failing to appear to testify (barring a bona fide last-minute emergency) after having been duly summoned; testifying untruthfully.
Willful failure of a student to report an incident of suspected cheating shall be considered to be a breach of the code of student conduct. Such cases will be referred to the chief conduct officer.
The honor code is in force for every student who is enrolled (either full- or part-time) in any of the academic programs of Oglethorpe University at any given time.
For a complete overview of Oglethorpe University’s Academic Honor Code, please review the Bulletin here.
⇧ 6. Course Preferences & Placement
All students on LEAD programs will be enrolled in Leadership: Global Theory & Practice for three credit hours offered by Oglethorpe University. In addition, LEAD Greece and LEAD Cape Town students will also be enrolled in Global Citizenship and Civic Engagement for a total of six hours of credit. These courses are cross-listed with multiple disciplines, and students may choose how the courses will appear on their transcript by completing the academic form after acceptance.
Students who do not complete the academic form or who do not submit it on time will be enrolled in the default courses indicated below. Course preferences must be communicated only through the academic form; any other form of communication (text, verbal, email) is not valid. Additionally, students may not change their selection after they are enrolled. Regardless of how a student prefers to have the classes listed on his/her transcript, everyone will be participating in the same classes and curriculum. The following options are available:
Leadership: Global Theory & Practice (LEAD Barcelona, LEAD Greece, LEAD Cape Town)
ULP 401: Urban Leadership Program (default if none selected)
History 490 (HIS): ST Leadership: Global Theory and Practice
Politics 490 (POL): ST Leadership: Global Theory and Practice
Sociology 490 (SOC): ST Leadership: Global Theory and Practice
Global Citizenship & Civic Engagement (LEAD Greece, LEAD Cape Town)
ULP 402: Urban Leadership Program (default if none selected)
History 290 (HIS): ST Global Citizenship and Civic Engagement
Politics 290 (POL): ST Global Citizenship and Civic Engagement
Sociology 290 (SOC): ST Global Citizenship and Civic Engagement
For GO programs, students will enroll for six hours of credit from courses offered by Oglethorpe University. These courses will vary by program location. Upon applying to a GO program, students must complete an academic section on the application indicating their preferred course selections. LeadAbroad cannot guarantee placement into the student’s top choices but will work to meet as many requests as possible. Once accepted into the program, students will receive a confirmation email regarding their class placement. Initial class placement will occur prior to mid-December.
If students are not satisfied with their courses they can complete a class change form online. LeadAbroad will work to accommodate students’ requests or place a student on a wait list if their course preference is full. Waitlist requests will be honored based on the date with which your initial deposit was submitted.
Official class enrollment occurs 30 days prior to departure. Once enrolled, students may not change their course selection.
⇧ 7. Pre-requisites
On GO programs, some courses may require pre-requisites prior to enrollment. It is the student’s responsibility to meet all pre-requisite requirements before the program begins. Students who do not meet the appropriate requirements may be transferred into another course 60 days prior to departure. After this time, the student may be withdrawn from the program and will be subject to the refund policy outlined in the Payments section of this policy guide.
⇧ 8. Withdrawal Policy
Details regarding course withdrawal are at the discretion of LeadAbroad academic staff. However, in general, students are not permitted to withdraw from a course after the course begins abroad. Exceptions will occur only when an emergency situation requires a student to leave the program early. The LeadAbroad academic director, in consultation with the faculty director, reserves the right to deem what is classified as an emergency requiring course withdrawal. Once a student has been officially withdrawn from a LeadAbroad program, the student cannot re-enroll in the same program for the same semester.
⇧ 9. Dismissal Policy
If a student is dismissed from the program for not complying with the program policies, they will receive a “WF” (withdrawal fail) on their transcript.
⇧ 10. Attendance
Attendance will directly impact students’ grades and their ability to qualify for a LeadAbroad certificate. Students should refer to their course syllabi and program rules for specific programmatic and academic consequences for missing class.
⇧ 11. Transcripts & Credit Transfer
Upon completion of the program, LeadAbroad will automatically send a transcript to the registrar’s office of the student’s school on record. LeadAbroad and Oglethorpe University have the right to share information with home institutions in regards to a student’s performance on the LeadAbroad program. Grades could take up to 90 days after the program’s completion to be posted. It is the sole responsibility of the student to obtain complete information concerning how academic work completed overseas is assessed by their home institution and how credit is counted towards the student’s degree program. If a student needs a transcript sent to another location on campus or an additional university, they can request one online by clicking here.
⇧ 12. Audit Policy
Only certain students attending LEAD programs may opt to audit the courses and not receive credit; however, LeadAbroad reserves the right to limit the number of students who can audit a particular program. Audit students must attend all classes, participate in mandatory activities and excursions and complete all coursework expected of all students participating in the program. No Oglethorpe University transcript will be issued for students that audit LEAD programs. Failure to participate in any of the listed areas disqualifies an audit student from receiving a LeadAbroad certificate and may result in dismissal from the program. Any student who wishes to audit must declare their intention to forfeit course credit upon submission of the program application. Audit requests will not be accommodated after a student pays for tuition and is enrolled in courses abroad.
⇧ 13. Academic Appeal
Students wishing to appeal any decisions made with regard to academic policies or an academic concern or problem of a general nature can click here to submit an Academic Appeal, Complaint, or Waiver Request through Oglethorpe University.
⇧ E. Disabilities, Diversity & Special Accommodations
Accommodation Overview and Initiation
In accordance with the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973, all LeadAbroad programs promote non-discrimination of disabled individuals and provide reasonable academic accommodations when appropriate. An academic accommodation is a modification that enables students to participate in a program of study by incorporating adjustments to ensure their rights, access, and privileges are equal to those without disabilities. Some examples of academic accommodations may include extended time on tests and quizzes, testing in a distraction free environment, the ability to tape-record lectures, or note-taking assistance in the classroom.
Any participant who needs academic accommodations in a program of study must contact LeadAbroad at least 90 days prior to the program start date. Please note, LeadAbroad cannot guarantee that late requests will be honored. To initiate the accommodation process, please contact the director of international programming at info@LeadAbroad.com
Approval Process and Implementation
In order to be approved for accommodations, students will be asked to complete the the disabilities form in their student portal and provide documentation that supports registration with the disability services office at their home institution. Once documentation has been received, Oglethorpe’s Disability Services and LeadAbroad will work together to identify accommodation possibilities. Please keep in mind that LeadAbroad will not approve any accommodations that alter the fundamental nature of our curricula. If an accommodation request cannot be fulfilled, LeadAbroad will work with the student to identify other program opportunities.
Once approved, the student will receive a Letter of Accommodation (LOA) prior to his or her program start date. From there, it is the student’s responsibility to self-advocate by delivering the LOA directly to his or her instructors. LeadAbroad instructors are accustomed to accommodating students in the classroom. By delivering the LOA personally, this will alert the student’s instructor to initiate a conversation about his or her classroom needs. Finally, the instructor will be responsible for implementing any classroom accommodations, such as recruiting another student in the class to take notes or proctoring an exam for a student that requires extended time.
A student is responsible for providing documentation that supports his or her request for academic adjustments. LeadAbroad requires that the documentation demonstrates the student’s current enrollment in a disability services program at his or her home institution, specifies a list of the student’s approved accommodations, and has been signed by the school’s disability services professional. Please note, the documentation does not need to specify the student’s diagnosis given that this type of paperwork has already been supplied to his or her current disability services professional.
Participants should be aware that some LeadAbroad programs involve voluntary activities that require moderate exercise, such as hiking and biking; these activities are voluntary. In addition, some of the site locations may not be compliant with ADA standards of accessibility given their geographic location and different governing systems. Last, accommodations cannot be applied retroactively, accommodations begin in the classroom once the LOA is received by the instructor.
If any program participant feels that he or she is being treated unfairly in any way, please notify the supervising faculty member or LeadAbroad office immediately at info@LeadAbroad.com.
⇧ F. Social Media & Online Community Guidelines
LeadAbroad encourages current program participants, alumni, industry experts, academic affiliates, prospective participants and students’ friends and family to join our active social media pages. Users may share their experiences on the programs, engage in conversation, ask questions and submit photos/videos of LeadAbroad programs.
LeadAbroad’s social media presence includes Facebook, Instagram, YouTube and LinkedIn.
It is our goal to provide a social media platform that is informative, productive and respectful of all users. When engaging with our social media, please comply with the following policies:
- Be respectful: Inappropriate or degrading posts will be removed at the moderator’s discretion.
- Usage rights: Posting text, photos or videos on LeadAbroad’s social media gives LeadAbroad the right to use the content. Students should not post media they do not want distributed.
- Monitoring of accounts: LeadAbroad staff is active on all social media pages; however, immediate reply to a question, comment or concern may not always be possible. Should you need to get in touch with a staff member, please email info@LeadAbroad.com for a guaranteed response within 24 hours.
- Participation: LeadAbroad social media reaches a large audience whose participation on our sites does not constitute an endorsement of products, goods or services. Views and opinions expressed on LeadAbroad social media by external individuals, companies or groups do not necessarily represent LeadAbroad.
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared
- What choices are available to you regarding the use of your data
- The security procedures in place to protect the misuse of your information
- How you can correct any inaccuracies in the information
⇧ 1. Information Collection, Use and Sharing
LeadAbroad is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill a request or operate our programs. Specifically, we will share academic information with our academic partner, Oglethorpe University, and health information with our local staff to ensure we are prepared to support participant health needs. These examples are not meant to be exhaustive but rather examples of approved information sharing.
⇧ 2. Text Messaging
LeadAbroad is compliant with TCPA laws and regulations. When we collect contact information in person, we always collect prior written consent from students by clearly and conspicuously asking them to agree to the following language prior to providing their telephone number:
“By participating, you consent to receive text messages sent by an automatic telephone dialing system. Consent to these terms is not a condition of purchase. Message and data rates may apply. Text STOP to opt-out.”
Online, we ask you to agree to our policies prior to submitting your phone number. By agreeing to our policies, you expressly give LeadAbroad permission to text your number. If a student or parent would like our text communication to stop, please email LeadAbroad directly or respond “STOP”.
⇧ 3. Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any
- Change/correct any data we have about you
- Have us delete any data we have about you
- Express any concern you have about our use of your data
⇧ 4. Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
⇧ 5. Updates